Gatcha Kingdom · Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Gatcha Kingdom website, mobile application, and services (collectively, the “Platform”), operated by Gacha Kingdom (“we”, “us”, “our”, or “Gatcha Kingdom”). By creating an account, accessing, or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

1. Eligibility and Account Registration

1. You must be at least 18 years of age to create an account, buy store credit, or open a capsule on the Platform. We do not sell the random-allocation product to minors. See our Age Policy.
2. You agree to provide accurate, current, and complete information during registration and to keep this information updated.
3. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4. We reserve the right to suspend or terminate your account if we suspect fraudulent activity, a breach of these Terms, or if required by law.

2. Nature of the Platform

1. Gatcha Kingdom is a South Africa-based online storefront for physical collectible capsule toys (“Products”). The Platform lets you purchase store credit and use that credit to buy a physical Product from a disclosed cabinet assortment.
2. This is a sale of goods. Gatcha Kingdom is not a gambling service, casino, lottery, or betting platform. Every paid capsule purchase delivers one physical Product. Randomness only decides which design you receive from the remaining sealed assortment, the same way a blind box or a mall capsule machine works.
3. There is no cash payout and no conversion of Products or store credit into money. Figures are not prizes. Store credit is prepaid value for goods on the Platform only.
4. We also operate (or may operate) a separate retail shelf where a specific figure can be bought at a listed price. Retail checkout is card-only and is not paid with store credit. Cabinet capsules and retail SKUs are different products.
5. Accessibility commitment. We aim to conform to WCAG 2.1 Level AA. If you hit a barrier, contact us via our accessibility page and we will make reasonable efforts to help within 5 business days.

3. Uniform value and design availability

1. Each online cabinet has one fixed price per capsule (for example R29, R39, or R59). That cabinet price is the product value of every figure allocated from that cabinet.
2. Each cabinet carries a fixed number of designs. The catalogue shows which designs are in the assortment. Designs are availability labels, not a prize table, not a different price, and not a different refund right.
3. We do not guarantee any resale, trade, or secondary-market value for any figure. Figures are collectibles for personal enjoyment.

4. Store Credit

1. The Platform uses prepaid store credit (“Credit”). You may buy Credit by topping up via PayFast, our payment processor.
2. Credit has no cash value and cannot be withdrawn in the ordinary course, transferred to another user, or used outside the Platform. Unused purchased Credit may be refunded only as set out in Section 7 and the Refund & Returns Policy. A Credit refund is a return of unused prepaid funds for goods not yet allocated. It is not a payout based on which design you received.
3. Credit expires 12 (twelve) months after the date of your last top-up or capsule purchase, whichever is later.
4. The minimum top-up amount is R150.00.
5. All amounts on the Platform are in South African Rand (ZAR).

5. Capsule purchases and random allocation

1. You may use Credit to buy a capsule from an online cabinet. Each capsule costs the amount shown on the cabinet page. Full details of how allocation works are in the Random Allocation Disclosure.
2. Every paid capsule delivers one physical Product drawn from a finite, inventory-backed pool. There are no blank outcomes. When a cabinet is sold out, you cannot buy another capsule until it is restocked.
3. We do not publish per-design probabilities on the public site. Actual remaining mix follows live stock.
4. Variety protection. After several allocations of the same design from one cabinet, we allocate a different design if one is still in stock. This keeps the assortment mixed. It is not an upgrade, a bonus, or a more valuable outcome. If only that design remains, we allocate it. We do not invent stock.
5. Custom-made goods. Figures are manufactured to our specification (Japanese production with South African branding, wrapping, and logo) and are individually wrapped and sealed in South Africa. Because the Products are goods made to our specification, the Consumer Protection Act 68 of 2008 (“CPA”) seven-day cooling-off right (section 16) and the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) cooling-off provisions (section 44) do not apply to confirmed capsule purchases. Once a capsule is opened and the figure is revealed, the sale is final. Buyer’s remorse, duplicates, or availability labels are not grounds for a refund.
6. Inventory accuracy. Cabinets show live stock bands. If a cabinet is sold out, opening is disabled. If a purchase is processed against a cabinet that has just sold out, the Credit debit is reversed and no capsule is issued.

6. Shipping and Delivery

1. We ship physical Products to addresses within South Africa only. See the Shipping Policy.
2. Capsule purchases do not include courier fees. You collect figures in your binder, then send them. Standard shipping is R100.00 (one hundred Rand) per shipment via Aramex or a comparable South African courier. Shipping is free when a single shipment contains 15 figures.
3. We aim to dispatch within 3 to 5 business days of a paid shipment. Delivery timeframes are estimates, not guarantees.
4. Risk of loss and title pass to you upon delivery to the address you gave us. You are responsible for an accurate shipping address.
5. If a parcel is confirmed lost by the courier’s tracking system, we replace the same design at our cost. If that design is gone, we replace it with another figure from the same cabinet at the same purchase price. We do not refund lost parcels. We replace. Claims must be lodged within 14 (fourteen) days of the estimated delivery date.

7. Refunds and Returns

1. No returns on confirmed capsules. Once a capsule is opened and the figure is revealed, the sale is final. We do not refund buyer’s remorse, duplicates, or availability labels.
2. Defective or damaged Products. Notify us at gachakingdomsupport@gmail.com within 7 (seven) days of delivery with photographs. We will replace the same design, or another figure from the same cabinet at the same purchase price if that design is exhausted. Replacement is the sole remedy. We do not offer cash refunds for defective figures.
3. Wrong figure shipped. If we ship a figure that differs from your allocation log, we replace it at our cost and arrange return of the incorrect item.
4. Credit balance refunds. You may request a refund of remaining purchased Credit, subject to a R50.00 minimum, a R15.00 processing fee, forfeiture of promotional credit, refund to the original payment method only, and one request per 30 days. Full rules live in the Refund & Returns Policy.

8. Payments (PayFast)

1. Payments are processed by PayFast. By topping up Credit or paying a shipment fee, you agree to PayFast’s terms at https://www.payfast.co.za/legal.
2. We do not store your full card or banking details. PayFast handles payment information under PCI DSS.

9. Prohibited Conduct

You agree not to:

• (a) Use the Platform for any illegal purpose;
• (b) Hack, reverse engineer, or interfere with allocation or security;
• (c) Create multiple accounts to exploit promotions or variety protection;
• (d) Use bots or scrapers;
• (e) Transfer Credit between users, cash out Credit except as Section 7 allows, or run a platform-operated resale of figures;
• (f) Submit false information;
• (g) File fraudulent chargebacks.

We may suspend or terminate accounts that break these rules. Remaining Credit may be forfeited on a termination for breach.

10. Intellectual Property

1. Platform content, including the Gatcha Kingdom name and branding, is our property or licensed to us.
2. Products are for personal collection. We do not operate a marketplace, and we do not guarantee any secondary-market value. Commercial resale on third-party platforms is at your own risk and without any warranty from us.

11. Limitation of Liability

To the maximum extent permitted by the CPA and other applicable law, we are not liable for indirect, consequential, or special damages, or for loss of profits, revenue, or data. Our total liability for a claim is limited to the Credit you purchased in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, including death or personal injury caused by our negligence, or fraud.

12. Disclaimers

The Platform is provided as available. Product images are illustrative. Actual figures may vary slightly in colour, size, or finish.

13. Indemnity

You agree to indemnify Gatcha Kingdom, its directors, employees, and agents against claims arising from your use of the Platform, your breach of these Terms, or a dispute with PayFast, to the extent permitted by law.

14. Dispute Resolution

1. These Terms are governed by the laws of the Republic of South Africa.
2. Disputes should first go through good-faith negotiation.
3. If negotiation fails within 15 business days, the dispute goes to mediation, then arbitration in Johannesburg under AFSA rules.
4. Either party may still seek urgent interim relief from a court of competent jurisdiction.

15. Termination

1. You may close your account at any time. Unused purchased Credit may be refunded subject to Section 7.
2. We may suspend or terminate immediately for breach, fraud, or legal requirement.

16. General

1. These Terms, with the Privacy Policy, Cookie Policy, Refund Policy, Shipping Policy, Age Policy, and Random Allocation Disclosure, are the entire agreement between you and Gatcha Kingdom.
2. We may update these Terms. We will notify you of material changes by email or a notice on the Platform. Continued use after changes is acceptance. A new Terms version may require a fresh consent.
3. If a provision is invalid, the rest stays in force.
4. To the fullest extent permitted by law, disputes are individual, not class actions. If a court finds that waiver unenforceable, Section 14 falls away and disputes go to the High Court of South Africa, Gauteng Local Division, Johannesburg.

17. Contact Us

Gatcha Kingdom
Email: gachakingdomsupport@gmail.com
Address: 7 9th Street, Melville, Johannesburg

This document is presented under South African law. It is recommended that you keep a copy for your records. The Effective Date above is the date this version of the terms became live on Gacha Kingdom.