Gatcha Kingdom · Refund & Returns Policy

Gacha Kingdom (“Gatcha Kingdom”, “we”, “us”) sells physical collectible figures from Johannesburg. This policy explains refunds, replacements, and unused store credit in plain language.

1. Your 7-day cooling-off right

If you bought a capsule in the last 7 days and have not opened it, you can cancel it without giving a reason and without paying a fee. That right comes from section 44 of the Electronic Communications and Transactions Act 25 of 2002.

A capsule arrives sealed, so the right is live from the moment you buy it until you open it. Once you open it, the figure has been delivered and the sale is final. We do not refund buyer’s remorse, duplicate designs, or availability labels. Those labels describe how many of a design are in the assortment, not a different product value.

To cancel, open Your binder and use the cancel option on the capsule you want to return. We return the full amount to your store credit within 30 days of your cancellation, with no fee. Your store credit does not expire, so you can spend it whenever you like.

2. Defective or damaged figures

If a figure arrives damaged or defective, email gachakingdomsupport@gmail.com within 7 (seven) days of delivery with your account email, allocation log or order reference, photographs of the figure, packaging, and shipping label, and a short description.

We replace the same design. If that design is gone, we replace it with another figure from the same cabinet at the same purchase price. Replacement is the sole remedy. We do not offer cash refunds for defective figures.

3. Wrong figure shipped

If we ship a figure that differs from your allocation log, we replace it at our cost and arrange return of the incorrect item. Report this within 7 days of delivery.

4. Lost in transit

If the courier confirms a parcel is lost, we re-ship the same design at our cost. If that design is gone, we send another figure from the same cabinet at the same purchase price. Claims must be lodged within 14 (fourteen) days of the estimated delivery date. We do not refund lost parcels. We replace.

5. Unused store credit

You may request a refund of remaining purchased store credit. This is a return of unused prepaid funds for goods not yet allocated. It is not a payout based on which design you received.

1. Minimum refundable balance: R50.00.
2. R15.00 processing fee deducted from the refund.
3. Promotional or bonus credit is not refundable.
4. Refund to the original payment method only. Not cash.
5. One request per 30-day period per account.
6. Approved refunds are processed within 7 business days.
7. If your account is suspended for breach of the Terms, remaining credit may be forfeited.

Credit already spent on opened capsules cannot be refunded. You may only refund the remaining balance.

6. Account closure

If you close your account, remaining purchased credit above R50 may be refunded under Section 5. Promotional credit expires on closure.

7. How to ask

Email us using the contact details in section 8, with your account email and the details above.

We aim to acknowledge requests within 2 business days and resolve within 7 business days.

8. Contact

Gacha Kingdom

This document must be reviewed by a qualified South African attorney before paid launch.